Jet Blue is Blue Ribbon Service when Traveling

In the day and age where economic woes, foreclosures, and travel cutbacks are the news headlines, it is quite the relief for those who are still traveling, whether for work or pleasure, to encounter blue ribbon level service. Jet Blue could not be named more appropriately as this airline in the midst of airlines cutting back on capacity, increasing fees and eliminating once-free amenities, this airline is still true blue.

On a recent trip to New York City (JFK International airport), I experienced a long delay for the outbound flight from South Florida as the plane was coming from Boston, which was suffering a large snowstorm that morning. Thanks to Jet Blue’s up-to-the-minute Web site I knew of the lengthy delay before arriving at the airport and was able to adjust plans accordingly. Furthermore, once the packed plane was loaded with passengers, the Jet Blue Captain himself came out in front of everyone to personally explain why the delay had occurred. Never in all of my years of travel have I seen the Captain make this up-close and personal type of address.

Jet Blue’s flight crew’s humor was on top of their game, despite the long day they had already. They kept the passengers entertained. The free inflight entertainment system offered by Jet Blue is unbeatable by any other competitor. On our flight the majority of passengers were tuned into American Idol! Yes, the earphones are now $1, but you can bring your own. From an amenity perspective, they still offer complimentary beverages and a wide variety of free snacks.

Most airlines are now charging for checked baggage, but again, here is an area where Jet Blue sets itself apart from its competitors by not charging for the first checked bag.

For those who have lost their job or might become unemployed, Jet Blue offers the Jet Blue Promise and has created a program in place to refund airfare (program details are available online). This is just another example of Jet Blue stepping up for the blue ribbon in customer service.

The Jet Blue experience does not end when landing at JFK. This new terminal is something other airports should model. It’s bright, fresh and complete with unique store and food and beverage offerings including the largest Cibo Express I have seen (I had a hard time selecting my dinner as there were so many healthy and unique offerings) and a very hip and luxurious European style pharmacy, Harmony. Plus, there’s a large children’s play area by Fisher Price and free wireless is available.

Jet Blue is a true blue winner in the travel industry today.